Shipping

Shipping Policy

When you order from our online store, it is our aim to give you the same level of service we give our in-store customers. Within three days of placing your order, you will receive an email notification with tracking information. All items will be carefully pulled and packaged by An Honest Room staff and shipped via Canada Post. Expedited shipping is available upon request. Please contact us with any questions or concerns.

 

CANADA

In Store Pick-Up

If you are local to the area, or plan on visiting soon, you have the option to select in store pick-up when checking out. You will receive an email notification when your purchase is ready for pick-up at our Okotoks location. Please check our Business and Holiday Hours prior to planning your visit.

 

Complimentary Local Delivery- Okotoks + High River

Leaving home is over-rated, that’s why were pleased to offer complimentary doorstep delivery in Okotoks and High River on purchases of $50 or more. Choose local delivery at check-out and we’ll email you with a delivery date and time. Same day delivery available in Okotoks providing orders are placed by 4:00pm, Tuesday through Saturday.

*This offer does not include furniture, such as sofas and tables.

 

Calgary

An Honest Room is pleased to offer $10 delivery anywhere in Calgary for purchases of $50 or more and free delivery anywhere in Calgary for purchases of $200 or more. Please note orders must be placed by 4:00pm Friday for delivery on Saturday of the same week.

*This offer does not include furniture, such as sofas and tables.

 

Standard Shipping

An Honest Room ships standard size items (décor, books, pillows) across Canada for $15 using Canada Post. Please refer to your tracking number for shipping updates and allow 2-12 days for your purchase to arrive.

Orders placed after 4 pm MST Monday-Thursday will be sent out within three days of the following business day.

We do not process orders over the weekend. Orders placed on Friday after 4PM MST will be shipped the following Tuesday.

All orders are subject to change based on availability. You will be notified within 24 hours if the item you ordered is no longer available.

*Standard Shipping does not include furniture, lighting, area carpets, large artwork or delicate pieces.

 

Furniture and Large Item Delivery

At this time, An Honest Room does not provide shipping for furniture, lighting, large artwork or area carpets outside of the Foothills and Calgary area. Large and fragile items such as furniture and oversized wall décor are available on our website as In Store Pick-up Only. This will be indicated within the product details.

If you are a customer located within 200 km of our location, we are happy to offer a delivery service for larger items to be delivered to your address. Please contact us for custom delivery pricing.

 

UNITED STATES

Standard Shipping to the continental United States is $45.00. 

Please be advised that customers are responsible for any duties, customs, and taxes due before, during or after delivery. Duties, customs, and taxes are collected by the country in which you reside. Please contact your local customs office with questions or concerns.